Refund policy

This return and refund policy governs the procedures and conditions for returning products and obtaining refunds from Wymefa.nl ("Wymefa") in accordance with our terms and conditions. Wymefa delivers exclusively to business customers. Below are the most important points regarding returns and refunds:

Right of return

• Business customers do not have a general right to return products unless expressly agreed otherwise in writing with Wymefa.
• Returns are only possible within the circumstances specified in our terms and conditions and after written agreement with Wymefa.

Procedure for returns

• If a business customer wishes to return a product, he must immediately inform Wymefa in writing of the reason for the return.
• Returns will only be accepted if the products are returned undamaged, complete and in their original packaging, unless otherwise agreed in writing.

Costs and risks of returns

• Costs and risks associated with return shipments shall be borne by the business customer, unless otherwise agreed in writing.
  
• Wymefa reserves the right to charge any costs arising from return shipments to the business customer.

Refunds

• If all return conditions are met, Wymefa will refund the return within a reasonable period of time, excluding any costs and shipping costs, unless otherwise agreed in writing.
• Refunds will be made via the original payment method used at the time of purchase, unless otherwise agreed in writing.

Exceptions

• Products that are custom-made or ordered specifically for a business customer can generally not be returned, unless otherwise agreed in writing with Wymefa.

If you have any questions or comments about the return and refund policy, please contact us.

This is a translated text; the official language for policy guidelines and enforcement is Dutch